Designer I - Training
Comfort starts with our 13,000
team members across the globe, who are transforming the power of comfort every day.
Our employees have the power to change lives, in our homes, work and communities.
We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.
If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you're ready to take your seat at La-Z-Boy Incorporated.
WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORTJob Description SummaryBASIC FUNCTION:
Designing and creating comfortable and functional environments that represent client's lifestyle, taste and budget.
Be a professional Design Consultant through the use of the La-Z-Boy In-Home Design program and drive top line sales through the use of selling principles including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow-up, after sale service, and continuing contact with all previous and potential customers.
Strive to create long-term relationships that will lead to increased sales and profitability.
Job Description:
KEY
Responsibilities:
In-Home Design:
oSchedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional installation serviceoExecute and champion the In-Home Design process per company guidelinesoResponsible for creating grassroots opportunities to increase the overall performance of the In-Home Design ProgramoAccurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveriesoResponsible to support design related functions in the store and maintain an up to date customized portfolio including before and after pictures of previous In-Home design projects.
oConsiderable independence is required for the In-Home Design processSales Culture and Promotions:
oDrive sales to consistently achieve established In-Home program sales goals.
oTeam with Store Manager, Sales Manager, and selling team to promote the In-Home Design program and drive overall store salesoMaximize store promotions, marketing initiatives, and grassroots programsoMaintain strong knowledge of features and benefits of existing and new product lineoMeet established goals as set by managementCustomer Experience Excellence:
oSets the highest standard for customer careoMeet and greet customers that come into the storeoEnsure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills and knowledge of productsoMake sound business decisions to deliver customer satisfaction and promote team environmentPeople DevelopmentoTrain, coach and develop Design Associates on product knowledge and selling skills to achieve store sales goalsoAssist with training, coaching and developing the selling teamoCreate a positive and exciting working environment for all store associatesoHiring and developing talent, and succession planning; and leveraging the capabilities of new and existing talentoUtilizes Company resources to keep associates up to date on product knowledge, selling skills and operational efficienciesoLeads with the highest ethical standards and demands the same from their teamsoEnsures associates are provided the necessary tools to perform job responsibilitiesoCoach and counsel team based on resultsoMaintain a positive working relationship with all store associatesStore Standards / Operations:
Effective manager on Duty (MOD)oAssist with maintenance of the overall visual appearance of store, this includes but is not limited to assist to maintain floor and/or showroom displays, tagging of products and accessories, maintaining accessory catalogs and design center fabrics, and maintaining general store cleanliness.
oAdhere to general store operational procedures and guidelinesoMay be responsible for opening and closing of the storeoChampion and role model the La-Z-Boy selling process (Comfort Process) by overseeing the interaction with each and every client within the furniture galleryoKnow what is happening on the floor at all times.
Be willing and able to jump into every sale and close it.
oShow a sense of urgency, enthusiasm and excitement with the staff and customersoOther duties as assignedMINIMUM JOB REQUIREMENTS:
oBachelors degree in Interior Design with one (1) to two (2) years experience strongly preferred or a minimum of five (5) years design experience in a comparable home furnishings roleoCIDA accreditation and/or ASID membership preferredoExperience in using floor and space planning applicationsoPrevious selling experience strongly preferredoProficient in the use of Microsoft Office, including Word, Excel, and PowerPointoExperience in using floor and space planning applicationsoKnowledgeable of general principles of home dcor and design (i.
e.
, furniture, carpet, draperies, and color schemes.
)oExcellent communication skills, customer service skills, and organizational skillsoStrong interpersonal skills to effectively communicate and build rapportoAbility to effectively manage time and conflicting prioritiesoAbility to work effectively and productively with others as a teamoAbility to work the schedule and hours dictated by business needs, to include evenings, weekends and holidaysoInitiative to meet assigned goals, missions and objectivesoStrong attention to detailSUPERVISORY
Responsibilities:
Responsible for directly leading a team of Design Associates and indirectly the selling team.
Weekly Hours:
40 Recommended Skills Attention To Detail Business Requirements Communication Coordinating Customer Experience Customer Satisfaction Estimated Salary: $20 to $28 per hour based on qualifications.
team members across the globe, who are transforming the power of comfort every day.
Our employees have the power to change lives, in our homes, work and communities.
We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.
If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you're ready to take your seat at La-Z-Boy Incorporated.
WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORTJob Description SummaryBASIC FUNCTION:
Designing and creating comfortable and functional environments that represent client's lifestyle, taste and budget.
Be a professional Design Consultant through the use of the La-Z-Boy In-Home Design program and drive top line sales through the use of selling principles including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow-up, after sale service, and continuing contact with all previous and potential customers.
Strive to create long-term relationships that will lead to increased sales and profitability.
Job Description:
KEY
Responsibilities:
In-Home Design:
oSchedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional installation serviceoExecute and champion the In-Home Design process per company guidelinesoResponsible for creating grassroots opportunities to increase the overall performance of the In-Home Design ProgramoAccurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveriesoResponsible to support design related functions in the store and maintain an up to date customized portfolio including before and after pictures of previous In-Home design projects.
oConsiderable independence is required for the In-Home Design processSales Culture and Promotions:
oDrive sales to consistently achieve established In-Home program sales goals.
oTeam with Store Manager, Sales Manager, and selling team to promote the In-Home Design program and drive overall store salesoMaximize store promotions, marketing initiatives, and grassroots programsoMaintain strong knowledge of features and benefits of existing and new product lineoMeet established goals as set by managementCustomer Experience Excellence:
oSets the highest standard for customer careoMeet and greet customers that come into the storeoEnsure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills and knowledge of productsoMake sound business decisions to deliver customer satisfaction and promote team environmentPeople DevelopmentoTrain, coach and develop Design Associates on product knowledge and selling skills to achieve store sales goalsoAssist with training, coaching and developing the selling teamoCreate a positive and exciting working environment for all store associatesoHiring and developing talent, and succession planning; and leveraging the capabilities of new and existing talentoUtilizes Company resources to keep associates up to date on product knowledge, selling skills and operational efficienciesoLeads with the highest ethical standards and demands the same from their teamsoEnsures associates are provided the necessary tools to perform job responsibilitiesoCoach and counsel team based on resultsoMaintain a positive working relationship with all store associatesStore Standards / Operations:
Effective manager on Duty (MOD)oAssist with maintenance of the overall visual appearance of store, this includes but is not limited to assist to maintain floor and/or showroom displays, tagging of products and accessories, maintaining accessory catalogs and design center fabrics, and maintaining general store cleanliness.
oAdhere to general store operational procedures and guidelinesoMay be responsible for opening and closing of the storeoChampion and role model the La-Z-Boy selling process (Comfort Process) by overseeing the interaction with each and every client within the furniture galleryoKnow what is happening on the floor at all times.
Be willing and able to jump into every sale and close it.
oShow a sense of urgency, enthusiasm and excitement with the staff and customersoOther duties as assignedMINIMUM JOB REQUIREMENTS:
oBachelors degree in Interior Design with one (1) to two (2) years experience strongly preferred or a minimum of five (5) years design experience in a comparable home furnishings roleoCIDA accreditation and/or ASID membership preferredoExperience in using floor and space planning applicationsoPrevious selling experience strongly preferredoProficient in the use of Microsoft Office, including Word, Excel, and PowerPointoExperience in using floor and space planning applicationsoKnowledgeable of general principles of home dcor and design (i.
e.
, furniture, carpet, draperies, and color schemes.
)oExcellent communication skills, customer service skills, and organizational skillsoStrong interpersonal skills to effectively communicate and build rapportoAbility to effectively manage time and conflicting prioritiesoAbility to work effectively and productively with others as a teamoAbility to work the schedule and hours dictated by business needs, to include evenings, weekends and holidaysoInitiative to meet assigned goals, missions and objectivesoStrong attention to detailSUPERVISORY
Responsibilities:
Responsible for directly leading a team of Design Associates and indirectly the selling team.
Weekly Hours:
40 Recommended Skills Attention To Detail Business Requirements Communication Coordinating Customer Experience Customer Satisfaction Estimated Salary: $20 to $28 per hour based on qualifications.
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